This Privacy Policy describes how personal information is collected, processed, stored, and protected when users access or use the Regina online casino and betting services in Canada. By using the services, you acknowledge that you have read and understood this Privacy Policy.
This Policy applies to all individuals who register an account, interact with the platform, or contact the support team. It does not apply to third-party websites or services that may be linked from the platform. Those third parties operate under their own privacy terms and should be reviewed separately.
1. Information Collected
Personal information is collected only to the extent necessary to operate the services, verify identity, process transactions, and comply with applicable Canadian laws and regulations.
1.1 Information provided directly
When registering an account or contacting support, you may provide:
- Full legal name
- Date of birth
- Residential address
- Email address
- Phone number
- Government-issued identification documents (for verification purposes)
1.2 Information collected automatically
When accessing the services, the platform may automatically collect certain technical data, including:
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Session duration and navigation patterns within the services
- Log data related to account activity
1.3 Information from third parties
Information about you may be obtained from third parties, including identity verification providers, fraud prevention services, and payment processors, where necessary to fulfill legal obligations or protect the integrity and security of the services.
2. Use of Personal Information
Collected personal information may be used for the following purposes:
- Account registration and identity verification
- Processing and recording transactions
- Compliance with anti-money laundering (AML) and know-your-customer (KYC) requirements under Canadian law
- Detection and prevention of fraud, abuse, or unauthorized account access
- Handling support requests and resolving disputes
- Sending service-related communications, including account notifications and policy updates
- Conducting internal analytics to maintain and improve service quality
Personal information is not used for purposes that are incompatible with those listed above without first obtaining your consent or as otherwise permitted by law.
3. Legal Basis for Processing
Where applicable under Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy laws, personal information is processed on the following grounds:
- Consent provided at the time of registration or when interacting with specific features
- Performance of a contract between you and the company
- Compliance with legal obligations applicable to the operation of the service
- Legitimate interests in operating a secure and compliant gaming service, where such interests are not overridden by your rights
4. Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes described in this Policy or as required by applicable law.
| Purpose | Retention Period |
|---|---|
| Account records | Duration of account plus minimum 5 years after closure |
| Transaction records | Minimum 5 years as required by AML regulations |
| Identity verification documents | As required by applicable law, typically 5 years |
| Support correspondence | Up to 3 years from the date of last contact |
| Technical log data | Up to 12 months |
When the applicable retention period expires, the relevant data is securely deleted or anonymized.
5. Sharing of Personal Information
The company does not sell personal information to third parties. Personal information may be shared in the following circumstances:
- With identity verification and fraud prevention providers engaged to support compliance obligations
- With payment processors that handle transaction data on behalf of the platform
- With regulatory authorities, law enforcement agencies, or courts where there is a legal obligation to disclose information
- With professional advisers, including legal counsel and auditors, under appropriate confidentiality obligations
- With successor entities in the event of a merger, acquisition, or restructuring, subject to equivalent privacy protections
Third parties that process personal information on behalf of the company are required to handle such data in accordance with applicable privacy law and contractual instructions.
6. Cookies and Tracking Technologies
Cookies and similar technologies are used to support operation of the services, maintain session security, and collect aggregate usage data. Cookie preferences can be managed through browser settings. Disabling certain cookies may affect the functionality of the services.
Tracking technologies are not used to build advertising profiles or to share behavioral data with advertising networks.
7. Your Rights
Depending on the province of residence and applicable law, you may have the right to:
- Request access to the personal information held about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information, subject to legal retention requirements
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Office of the Privacy Commissioner of Canada or a relevant provincial authority
To exercise these rights, a written request should be submitted to the support team using the contact details referred to in Section 9. Responses will be provided within the timeframe required by applicable law, generally within 30 days of receiving a valid request.
8. Security Measures
Technical and organizational measures are implemented to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include access controls, encryption of data in transit, and internal data handling procedures.
No method of electronic transmission or storage is completely secure. Reasonable steps are taken to protect personal information, but absolute security cannot be guaranteed.
9. Contact Information
Questions about this Privacy Policy, requests to exercise rights, or reports of privacy concerns can be submitted through the support channels listed on the website. Sufficient detail should be provided to allow identification of the relevant account and an accurate response.
10. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in practices, applicable law, or regulatory requirements. When material changes are made, registered users will be notified through the contact details associated with their account or by a notice posted on the website. The updated Policy will indicate the date it was last revised. Continued use of the services after the effective date of any update constitutes acceptance of the revised terms.